Overview
Ten years ago, there were two ways to communicate quickly: by
telephone at home or at work. Today, there are many different ways
to communicate: email (home, work, or mobile), fax machines (personal
and business), voice (mobile, land lines), and text messaging to mobile
devices. Having so many communication choices makes
people accessible, but it also presents new challenges.
How do you reach people effectively in a way that they want to be
reached? The wide range of devices and individual consumption habits can
be maze for businesses that need to deliver timely, critical information
to these recipients. This is especially true for small and medium-sized
businesses who can't afford customized solutions.
The IRGENT product enables you
to communicate important information to recipients via the
communications channel they prefer, whether it's email, voice, text or
instant messaging. How do we do this?
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We are a complete, outsourced solution for effective broadcast communications:
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Contact Management: We upload your existing
contacts to our service and automatically synchronize them with our system
– so if you make a change to the contact information, it's automatically
updated on our system. In addition, we provide a way for your contacts to
update their contact information themselves. They can specify
how they desire to be contacted based on message importance and provide that
updated information back to you. No more updating contact information manually!
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Message Delivery: Messages can be delivered via email,
instant messaging, or text messaging to cell phones, and via voice messaging to
any type of phone. It doesn't matter where in the continental
US. And you don't have to setup any of the communications – we do it
for you!
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Delivery Certification/Escalation: No matter how the
message is sent, we can determine if the message is delivered. And, if
the message cannot be delivered, we can escalate the message to the
next best delivery optioin for that individual.
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Reply Management: We provide a way
to request and deliver feedback from recipients so you don't
have to do it manually. If you want to survey contacts (e.g. “Will
you be able to make your appointment?”) or provide a way for customers to
purchase something (e.g. “Reply to this message to reserve the foursome at our
course at 8am tomorrow”), we will summarize and report their responses to
you.
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A single process provides organizations an effective, self service mechanism to
reach their "Interested Recipients"
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